An ID ten T Error?

We received this bit of useful information from Alice Collins. Thanks.

I was having trouble with my computer. So I called Harold, the computer guy, to come over. Harold clicked a couple of buttons and solved the problem. He gave me a bill for a minimum service call.

“So, what was wrong?”

He replied, “It was an ID ten T error.”

I didn’t want to appear stupid, but nonetheless inquired, “An ID ten T error? What’s that — in case I need to fix it again?”

Harold grinned, “Haven’t you ever heard of an ID ten T error before?”

“No,” I replied.

“Write it down,” he said, “and I think you’ll figure it out.” So I wrote down, “I D 1 0 T”.

I used to like Harold.

Tom Gunther immediately replied:

See, that’s why at the Help Desk I run, we use the term “PICNIC” to describe these problems.

“Did you fix it?”

“Yeah, it was a PICNIC.”

It sounds innocuous enough to users that they don’t ask.

What does it mean to us?
Problem In Chair, Not In Computer

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1 Comment

  1. Brian P. Combs

     /  March 25, 2010

    I’m reminded of a support call I took in the mid 90’s. The customer needed to replace the cup holder in his computer because it had broken.

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